Stockholm. Out in front of us is a field of faces looking up as we address these Human Resource Managers from around Sweden on the future of leadership. At first we didn't notice. It was a face that caught our attention on the left about five seats in. We glance back again. A woman. Dark hair. Middle aged...but she's crying.
"What did we say? How did we upset her. Who else is crying?"
We scan the audience. No one.
At coffee-break we make our way through the crowd looking. There she is, by herself. The tears have gone but her shoulders are still down.
"You were crying during our address."
"Yes I was."...and she shared her story.
Non-Genuine Leadership:
"Ten years ago I set up what became Sweden's number one headhunting agency selecting managers.
As I listened to your talk, I realised I have been selecting the wrong people to manage. I know it now. It is all so clear. They have been the ones who are ambitious with something to prove; wanting to control others to do do what they want. They come back to us for new positions to further their careers and I can see how it has been for those they once managed.
Once they are appointed managers they like the power and enjoy the control. Being over controlled, those under them shrink. They give up in a way. Give up on having their own say. When they do that they give up taking initiative and just accept instruction. They compromise to fit in to keep their jobs and in a sense they become less because they feel less.
Those managers then believe they are irreplaceable. That their people are in someway inferior and need supervision and to be told what to do. But it is they that have turned their people into passive followers. They are not like that. They become like that.
Genuine Leadership:
It does not have to be that way. I know some managers, very few, I think there is only a handful over the last ten years who are different and they are exceptional. They are the ones who encourage and support their people to recognise and use their strengths, helping them to excel and to stretch and grow. And how well their companies grow as a result! Their companies are always the top performers.
Their people will walk over burning coals for them.
I made a decision when I was sitting there. I am going to sell my firm."
"What will you do?" we ask feeling surprised.
"I will become a coach, a management coach and help managers to be the best they can be so they can help their people to be the same. That's what I'll do."
That was the last time we saw her. We left...she to her seat and we to the stage.
As we made our way through the people, inside we felt a deep sense of satisfaction: something we had said had made a difference.
Who is a genuine leader:
- who puts her peoples' interests first. If their interests are served, then her people will be better able to serve the interests of their organisation
- who selects the "right" people. The ones who's values match those of the organisation. Who selects firstly, according to the persons character as demonstrated by their experience. Secondly, according to their aptitudes and skills. Thirdly, according to the assessments of those who they maybe working with. Fifthly, according to their qualifications depending on the work sector
- who sees herself as both a human resource manager and a business manager...no people = no business
- who validates each person for who they are
- who acknowledges their accomplishments both in their personal growth and in their work
- who encourages self-responsibility and self-initiative
- who empowers her people ensuring they have the authority to make their decisions and to work in ways that play to their strengths to best meet the needs of the organisation
...and these are not all.
Genuine leaders really understand that it is peoples strengths, abilities, attitudes and behaviours that create customer, business and social value. Businesses and other kinds of human organisations don't create value. People do. That is what Genuine Leadership is all about.
Please add other genuine leadership qualities you think are important and share your real-life stories of genuine leaders you have worked for.